Privacy Policy

Rox Accommodation Pty Ltd
Last Updated: 15 September 2025

1. Introduction

Rox Accommodation Pty Ltd (“Rox Accommodation”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make bookings, enter into a Licensee Agreement, or otherwise use our accommodation services.

By using our website or services, you agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

2. Information We Collect

2.1 Personal Information

We may collect personal information that identifies you or allows us to contact you, including but not limited to:

Name, date of birth, gender, nationality
Contact details: phone number, email address, postal address
Identification details: passport number or other government-issued IDs
Payment information (for processing rent, bonds, and fees)
Emergency contact information
Booking and stay-related details, including rental agreements, payment history, and correspondence

2.2 Usage Information

When you use our website, we may collect information about your device, IP address, browser type, pages visited, and how you interact with our site. This helps us improve our services and website experience.

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies may collect information such as login status, preferences, and analytics. You can control cookies through your browser settings.

3. How We Use Your Information

We use your personal information for the following purposes:

To process and manage your bookings, Licensee Agreements, and payments
To communicate with you regarding your stay, payments, notices, and updates
To comply with legal and regulatory obligations, including verifying identity and preventing fraud
To maintain and improve our services, website, and customer experience
To enforce our agreements, including pursuing debts, disputes, or breaches
To send you promotional material, offers, and updates if you have consented to receive them
To respond to inquiries, complaints, and requests
To conduct audits, risk assessments, and safety procedures to ensure a secure accommodation environment

4. Disclosure of Your Information

We may disclose your personal information to:

Our authorized employees, agents, contractors, and service providers who assist with bookings, property management, maintenance, or legal compliance
Financial institutions and payment processors for handling payments and refunds
Government authorities, law enforcement, or regulatory bodies as required or authorized by law
Third parties in connection with dispute resolution or legal proceedings
Prospective replacement Licensees for the purpose of approval and stay transfer (with your consent or as necessary under the Licensee Agreement)
Any other party with your express consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. Our security measures include secure servers, encryption, and restricted access to data.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce our agreements.

When information is no longer required, we will securely destroy or de-identify it.

7. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

Access your personal information held by us
Request correction of inaccurate or incomplete information
Withdraw consent for marketing communications at any time
Complain about our handling of your personal information to us or to the Office of the Australian Information Commissioner (OAIC)

To exercise your rights or make a request, please contact us using the details below.

8. Cookies Policy

Our website uses cookies to provide essential site functionality, analyze site traffic, and improve user experience.

You can manage cookies through your browser settings, but disabling cookies may affect site functionality.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. International Transfers

Your personal information is primarily stored and processed within Australia. If we transfer your information overseas (for example, to a third-party service provider), we ensure adequate safeguards are in place to protect your privacy in accordance with this policy and applicable laws.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will notify you of significant changes via our website or other communication channels.

Your continued use of our website or services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Rox Accommodation Pty Ltd
Email: admin@roxaccommodation.com.au
Phone: +61 423 621 032
Address: 17 Chisholm Street, Wolli Creek, NSW 2205, Australia

This Privacy Policy is governed by the laws of New South Wales, Australia.