Terms And Conditions

Terms and Conditions

Rox Accommodation Pty Ltd Last Updated: 10 January 2026

1. Introduction

Welcome to Rox Accommodation Pty Ltd (“Rox Accommodation,” “we,” “us,” or “our“). These Terms and Conditions (“Terms“) govern your use of our website and the accommodation services we provide.

By accessing our website, making a booking, or residing in one of our properties, you agree to be bound by:

These Terms and Conditions
The Licensee Agreement
The House Rules

Together, these documents form a legally binding agreement between you (the “Licensee“) and Rox Accommodation.

2. Nature of the Agreement

All bookings with Rox Accommodation constitute a license to occupy a shared-use bed or space within a property. This license:

Does not grant exclusive possession
Does not constitute a lease or tenancy
Is personal, non-transferable, and revocable
Is governed by contract law, not the Residential Tenancies Act 2010 (NSW)

If a court or tribunal determines this arrangement to be a residential tenancy, both parties agree to interpret the agreement in a way that preserves the Lessor’s contractual rights to the fullest extent permitted by law.

3. Minimum Stay and Replacement Policy

A minimum stay of three (3) months applies to all bookings. After completing the minimum stay, the Licensee must provide at least 3 weeks’ written notice prior to the intended move-out date.

Replacement Periods are high-demand periods during which a replacement Licensee is required:

1 June to 30 September
1 December to 31 January

If the Licensee’s intended move-out date falls within a Replacement Period — regardless of whether the minimum stay has been completed — the Licensee must provide a replacement Licensee who:

Is approved by Rox Accommodation
Is not currently residing in any Rox Accommodation property
Will begin a new 3-month agreement on the same day the outgoing Licensee vacates

Failure to meet the replacement requirement when applicable will result in forfeiture of the Bond (Security Deposit) in full. Full terms are set out in the Licensee Agreement.

4. Payment Terms

Rent is payable fortnightly in advance via electronic funds transfer (EFT) only.
Cash payments are not accepted.
Late payments will incur a fee as detailed in the Licensee Agreement.
If rent remains unpaid for 4 days, your agreement may be terminated immediately and your Bond forfeited.
Rent is strictly non-refundable, even if you vacate early.

5. Cancellations

Cancellations made more than 4 weeks prior to the move-in date: Clients are eligible for a full refund of the Bond.

Cancellations made 4 weeks or less prior to the move-in date: The entire Bond will be forfeited, and no refund will be issued.

This policy applies regardless of reason and forms part of the binding agreement upon booking.

6. Bond (Security Deposit)

A Bond equal to two (2) weeks’ rent must be paid prior to check-in.
The Bond is held as a security deposit and may be used to cover:
- Damage beyond fair wear and tear
- Unpaid rent, fines, or cleaning fees
The Bond is not to be used for rent during the stay or final rent upon vacating.
Subject to compliance, the Bond will be refunded via bank transfer within 3 days of check-out.

7. House Rules Compliance

All Licensees must comply with the Rox Accommodation House Rules, which form part of your binding agreement. These include rules on:

Cleanliness & hygiene
Quiet hours & noise restrictions
Prohibited items & conduct
Guest policy
Safety and fire regulations
Moving out procedures
Utilities and fair use

Breaches may result in:

Fines as outlined in the House Rules
Deductions from the Bond
Immediate termination of the license

8. Termination & Vacating

a) By Rox Accommodation:

We may terminate your license:

With 2 weeks’ written notice, for any reason
Immediately, for serious breaches (e.g. violence, illegal conduct, non-payment, damage)

b) By the Licensee:

You may vacate:

After 3 months, with 3 weeks’ written notice
Earlier, only if you comply with the Replacement Licensee requirement during the Replacement Period

You must:

Pay rent up to and including the notice period
Leave the premises clean and undamaged
Return all keys, swipes, and access cards
Remove all personal belongings

Failure to follow the Moving Out Procedure may result in a deduction from your Bond, as outlined in the House Rules.

9. Access, Inspections & Entry

Rox Accommodation or its authorized agents may enter the premises:

For inspections, maintenance, or repairs
With prior notice, except in emergencies
To show the property to prospective Licensees

The property may also be inspected by landlords or real estate agents in accordance with applicable laws.

Licensees may be asked to temporarily vacate the property during such inspections.

10. Utilities – Fair Use Policy

Electricity, gas, water, and internet are included in the rent and provided under a Fair Use Policy.

Utilities are for reasonable residential use only. Rox Accommodation may monitor consumption, and if usage exceeds acceptable limits over any 3-month period, additional charges may apply. These charges will be shared equally among all Licensees at the property.

Usage thresholds and excess rates are detailed in the House Rules.

By entering this agreement, you agree to use utilities responsibly and to cover any excess usage fees as required.

11. Prohibited Items and Behaviour

The following are strictly prohibited:

Illegal drugs or drug use
Smoking indoors
Pets of any kind
Overnight guests
Parties, functions, or gatherings
Portable heaters, air conditioning units, or BBQs
Private fridges or mini-fridges
Sticking or attaching items to walls/furniture

Violations may result in fines, Bond deductions, or immediate eviction.

12. Liability

Licensees are solely responsible for their personal belongings, valuables, documents (including passports), cash, and electronics at all times.
As bedroom doors and storage areas are not fitted with locks, Licensees are strongly encouraged to use their own portable security solution (such as a portable safe, or secured bag) to protect items of value.
Rox Accommodation Pty Ltd is not liable for any loss, theft, or damage to personal property while on the premises, regardless of cause.
Licensees are liable for any damage they cause to the property. If individual responsibility cannot be established, costs may be shared among all residents.

13. Dispute Resolution

If a dispute arises:

Parties must first attempt to resolve the matter amicably
If unresolved, the matter will be referred to mediation with a mutually agreed independent mediator
Mediation costs are shared equally
If mediation fails, the dispute may proceed to a court or tribunal with appropriate jurisdiction

Licensees remain bound by the agreement and must continue fulfilling all obligations during the dispute process.

14. Complaints

All complaints regarding a fellow Licensee, or the property must be submitted in writing to admin@roxaccommodation.com.au. Verbal complaints will not be formally actioned.

Rox Accommodation will acknowledge all written complaints within 2 business days and work toward a fair resolution in accordance with the Licensee Agreement and House Rules.

15. Modifications to Terms

Rox Accommodation reserves the right to update, modify, or replace these Terms at any time.

Changes will be communicated via:

Website updates
Email or SMS notice

Continued use of our services constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and any disputes are subject to the jurisdiction of its courts and tribunals.

17. Acceptance

By using our website, making a booking, or residing in one of our properties, you confirm that you have read, understood, and agree to be legally bound by:

These Terms and Conditions
The Licensee Agreement
The House Rules

Rox Accommodation Pty Ltd

ABN: 75 164 943 275

Email: admin@roxaccommodation.com.au

Website: www.roxaccommodation.com.au